Loyalist × Sunday
Guests who pay by scanning a code at the table are asked how it went while they are still sitting there, and that feedback comes into Loyalist on their profile. Paying is the moment people actually answer, so it arrives in volume rather than occasionally.
How it works
Asking a guest for feedback a day later means asking someone who has moved on. Sunday asks at the point of payment, while the phone is already in their hand and the meal is still in front of them. That response comes into Loyalist attached to the guest who gave it, so it reads next to their visits and anything they have said publicly. Because a payment carries contact details, the feedback usually lands on a real person rather than an anonymous score.
Key benefits
- Feedback given at the table becomes part of the guest record. What somebody says while paying is captured as theirs, not as an anonymous entry in a survey tool, and it sits with the rest of what the restaurant knows about them.
- The response rate is the point. Asked at payment rather than by email the next day, feedback arrives from a large share of the room, so the picture reflects ordinary guests rather than only the people with strong opinions.
- Quiet complaints surface before public ones do. A guest who says something at the table and says it again on a review site is one person twice, and seeing the first makes it possible to act before the second.
- Contact details arrive with the payment. A guest who paid this way is reachable afterwards, which turns a one-off table into somebody a restaurant can actually follow up with.
Frequently asked questions
How is this different from a review on Google or Yelp?
In volume and in who sees it. Table feedback is given privately and by far more guests, so it reads as a running measure of service rather than the occasional strong opinion that reaches a public platform. Both end up on the same guest record.
Does the feedback reach the right guest?
Usually. It arrives with a payment, so there is normally contact detail behind it, which makes it a more reliable match than a public review signed with a display name.
What do you do with it once it is on a profile?
Treat it as behaviour rather than a score. A guest whose feedback slipped across three visits is a specific person a manager can call, and a segment can hold unhappy guests back from a campaign until somebody has spoken to them.
Last updated
