Customer Stories

“Maggie Tang and the Loyalist Team have built a software that has identified a real need for ‘hospitality-minded’ restaurant operators and built a program that simplifies, consolidates, and organizes guest information, reviews, reservations, and so much more. It has added value and efficiency to spaces we needed and introduced new approaches we hadn’t thought of. I am a proud early adopter of this software and couldn’t recommend it more to anyone. It’s like having both a cheat code and a short cut simultaneously to doing better work faster.”

“Working with Loyalist has been a game changer for us. The platform provides unparalleled insight into the lifeline of our guests, allowing us to track their journey across all our properties. This level of visibility has helped us tailor our guest experience in ways that were never possible before.”

“We are a small group of three restaurants. We thought we’d try Loyalist to level up our marketing for our two bigger, more established restaurants. But within two weeks the return on marketing outreach through Loyalist was so undeniably strong that there was no way we weren’t going to enroll the third restaurant. It’s one of the biggest strides we’ve taken as small, independent operators.”

“Loyalist has become indispensable to what we do. I have a better idea of who my guests are — who my best regulars are, who has not been back in a while, who loves wines, who comes to special events — and how to maximize communication with them.”

“Loyalist has helped us better understand and segment our guests so we can be more thoughtful about how we stay connected. That’s been especially valuable for private events, helping us reach the right audiences with the right message as we head into the holiday season!”

“Loyalist’s centralized VIP line and guest look-up feature have centralized our guest relations, and made it easier for our teams to find the relevant information about our diners. As a result, our restaurant teams can focus on what they do best: deliver world-class dining experiences.”

“I hadn’t worked with a CRM like Loyalist before joining Grassfed, but their team made the learning curve painless and they were always quick to jump in and help. They’ve been just as invested in helping us get the most out of our subscription as we have.”