Loyalist × Parrot

How it works

Parrot is a restaurant point of sale with a strong presence in Mexico and across Latin America, and Loyalist connects it for our Latin American restaurants. It runs the floor from the terminal to the kitchen screen to the payment. What it records is a table and a total, not a diner. Parrot sends its closed checks to Loyalist with the spend, the items rung in, the modifier options chosen on each one, any discounts applied, the covers seated, and the branch and brand it was rung under. Each check is then paired with whichever booking held that table that night. Once the money belongs to a person rather than to a service, it becomes history, and history is what lifetime value and campaign results are counted from.

Key benefits

• All Parrot check, item, and modifier details are brought into Loyalist. The spend, the items rung in, the modifier options chosen on each one, any discounts applied, the covers, and the branch. Modifiers are where preference hides. A steak sent back because it arrived medium is a complaint, and a steak always ordered three quarters done is a guest the kitchen can get right every time.
• Checks are matched to guests automatically. Nothing on a Parrot check names the diner, but every check from the floor carries its table, so it is paired with the booking that held that table. Spend then belongs to a person instead of to a shift, and the guest who quietly comes twice a month stops being invisible next to the one big anniversary booking.
• Branches and brands add up to one guest. Parrot marks every check with the store it was rung in and the brand it was sold under. A group with rooms in two cities, or two brands coming out of one kitchen, still sees one person rather than a separate record in each place.
• Campaigns and journeys can be built on what guests actually buy. Every item arrives under its menu category, so a list can be drawn from the desserts, from the cocktail order, from the size of the average check, or from how long somebody has been away. Only that list gets the message.
• The entire check history is imported at the start. Rather than beginning at the connection date, the load reaches back through the Parrot account, so somebody who has been coming for three years reads as a regular on the first day.

Frequently asked questions

How does a Parrot check reach the right guest?

Through the book. A Parrot check records the table and the number of covers, not the diner, so it is paired with the reservation that covered that table at the time. A check with no booking to pair against stays unattached. That is why the state of the book matters here as much as the connection does.

We run more than one brand out of the same kitchen. Does that work?

Yes. Every check carries the branch it was rung in and the brand it was sold under, so the two never blur together in a report. A guest who orders from two of your brands is still one guest with one history behind them, rather than a separate record filed under each name.

What happens to our Parrot history?

It comes across. Earlier checks are brought in at setup and merged into the guest records already held rather than filed on their own, so a regular’s lifetime total reads correctly from the first day instead of climbing from zero.

Last updated September 1, 2026