Loyalist × Aloha
Aloha checks come into Loyalist with the items rung in, the voids and discounts applied, and the service charges, and each is matched to the reservation that held its table. Spend then belongs to a guest rather than to a nightly sales report.
How it works
Aloha has been running dining rooms for decades, which means most venues on it have years of sales history and no guest attached to any of it. Checks arrive in Loyalist with the items rung in, the voids and discounts applied, the service charges, the table, and the server. None of them names the diner, as no point-of-sale system does for dine-in service, so each check is paired with whichever reservation covered that table that evening. Once a check belongs to a person, a long sales history turns into a guest history.
Key benefits
- Item, void and discount detail from Aloha is brought into Loyalist. The items rung in, what was voided or discounted, the service charges applied, the table, and the server. Comps and adjustments stay legible rather than disappearing into a lower total.
- Long-running venues get the most out of this. Aloha sites tend to have operated for years, so the guest records that come out of matching are unusually deep. A regular of a decade reads as one from the first day rather than from the day of connection.
- Every check a guest has paid gathers on one profile. Money attaches to a person rather than to a service period, which is what makes lifetime value and campaign results countable.
- Campaigns and journeys can be built on what guests actually buy. A group can be drawn from check size, from a dish somebody orders every visit, or from how long since they last came in, and the message reaches those guests instead of the whole list.
Frequently asked questions
How does an Aloha check reach the right guest?
Through the reservation. No point-of-sale system records who sat at a table, so each check is paired with the booking that covered it at that hour. Checks with nothing to pair against stay unattached, which is why a well-kept book raises a venue’s match rate as much as the connection does.
Are voids and comps visible, or only the net total?
Both. What was voided or discounted arrives with the check, so a comped course reads as what it was. That matters when judging what a guest is worth, because a heavily comped visit and a modest one are not the same thing.
What about venues running Aloha through Avero?
Some venues reach Loyalist by way of Avero, which reports on Aloha rather than replacing it. That route carries spend but not the individual items. Where a direct Aloha connection is available it carries more, so it is the better one to use.
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